12 Month Program - Terms of Service
1. Agreement
This Services Agreement (“Agreement”) is made between Applied Recovery Co Pty Ltd (ABN 59
646 251 630) trading as Clean Slate Clinic (“Clean Slate Clinic”) and the individual agreeing to
these terms (“Client”). This Agreement sets out the terms under which Clean Slate Clinic will
provide its services to the Client.
By signing this document, the Client confirms acceptance of these Terms of Service, the Privacy
Policy accessible here: Clean Slate Clinic Privacy Policy, and any required consents associated with the service. The Client acknowledges that this is a legally binding financial
commitment.
2. Payment Options
The Client agrees to pay for the Clean Slate Clinic program through one of the following options:
(a) One payment totalling $3,750 (exclusive of GST); or
(b) Two payments of $850 and $2,900 totalling $3,750 (exclusive of GST); or
(c) 12 monthly payments of $350 totalling $4,200 (exclusive of GST) (“Payment Plan”).
The first payment must be made before the initial Nurse Assessment. For Payment Plan Clients,
subsequent payments will be automatically charged each month to the nominated payment
method. Failure to choose a payment option or to make the first payment before the initial
Nurse Assessment may result in delays or denial of services until the payment obligations are
met.
3. Fees and Cancellation
(a) If the Client does not proceed beyond Phase 1 of the program, a fee of $850 is payable.
(b) If the Client proceeds to Phase 2, all payments under Clause 2 become payable, regardless of
subsequent cancellation or if the Client is discharged early from the program.
(c) If the Client cancels an appointment less than 48 hours before the appointment time or does
not attend an appointment, the appointment is forfeit. Additional appointments can be
purchased, if required.
4. Payment Authorisation
The Client authorises Clean Slate Clinic to deduct payments from their nominated payment
method via Stripe. The Client must ensure the payment method remains valid with sufficient
funds. If a payment method expires or is lost, it is the Client’s responsibility to provide an
updated payment method prior to the next due payment.
5. Obligations and Warranties
The Client agrees to pay the full program cost unless eligible for a refund under Clause 10. The
Client acknowledges that this is not a subscription service but a legally binding financial
obligation.
Clean Slate Clinic warrants that all personnel delivering services are appropriately qualified,
trained, and experienced in accordance with Australian healthcare regulations. Services will be
provided with due care and in compliance with Clean Slate Clinic’s Privacy Policy and clinical
guidelines.
6. Consequences of Non-Payment
Failure to meet payment obligations may result in:
(a) A late payment fee of $15 for payments over 7 days overdue, capped at a maximum
cumulative amount of $90.
(b) Interest on overdue payments at 3% per month.
(c) Suspension of services until overdue payments are resolved.
(d) Transfer to a collection agency for recovery with recovery costs borne by the Client.
7. Amendments
This Agreement may only be amended in writing, signed by both parties.
8. Program Description
The Clean Slate Clinic 12-month program consists of five phases:
(a) Phase 1: Assessment & Preparation
● Two nurse consultations, one medical prescriber (either doctor or Alcohol and Drug
Nurse Practitioner) appointment, care package (for Clients in medicated alcohol
withdrawal pathway), and withdrawal preparation over approximately two weeks.
(b) Phase 2: Withdrawal
● Medically supervised home-based withdrawal (detox) with daily clinical reviews and one
post-withdrawal medical prescriber consultation, which includes discussion and
prescribing of craving-reduction medication (if appropriate). If medically supervised
withdrawal is not required, appointments will focus on recovery planning.
(c) Phase 3: Recovery & Maintenance (weekly)
● Three weekly nursing reviews, access to unlimited SMART Recovery meetings and
additional resources.
(d) Phase 4: Recovery & Maintenance (monthly)
● Three monthly nursing reviews, access to unlimited SMART Recovery meetings and
additional resources.
(e) Phase 5: Recovery & Maintenance (quarterly)
● Three quarterly nursing reviews, access to unlimited SMART Recovery meetings and
additional resources.
On completion of Phase 5 (12 months following withdrawal) the client will be discharged from
the Clean Slate Clinic program. Additional services can be purchased thereafter.
9. Cost Breakdown
Phase Description Upfront Cost Payment Plan Cost
Assessment & Onboarding, Assessments $850 $840
Preparation and care package
Withdrawal Medically supervised $1,800 $2,100
daily reviews and
craving-reduction
medication
discussion
Recovery & Weekly reviews, $750 $840
Maint. SMART Recovery
(weekly) meetings and
resource access
Recovery & Monthly reviews, $200 $224
Maint. SMART Recovery
(monthly) meetings and
resource access
Recovery & Quarterly reviews, $150 $168
Maint. SMART Recovery
(quarterly) meetings and
resource access
10. Refunds
Refunds are available only in the following circumstances:
(a) The Client opts out after the initial Nurse Assessment and notifies Clean Slate Clinic in writing
within two business days. In this case, $350 will be charged.
(b) Clinical unsuitability for the program before Phase 2, in which case only Phase 1 fees are
charged.
(c) Exceptional circumstances as determined by Clean Slate Clinic management.
Refunds will be processed within 14 business days to the original payment method.
Administrative fees will not exceed $50, and 'services rendered' will be defined as any
appointments conducted, care packages delivered, or assessments completed as outlined in
Clause 9.
11. Additional Appointments
Additional services beyond those included will be charged as follows:
Appointment Type Cost
60-minute nurse appointment $150
30-minute nurse appointment $75
60-minute prescriber appointment $300
30-minute prescriber appointment $150
60-minute addiction medicine specialist $415
SMART Recovery meetings 3-month access $150
12. Liability, Governing Law & Jurisdiction
(a) This Agreement is governed by the laws of New South Wales (NSW).
(b) Disputes arising under this Agreement are subject to the exclusive jurisdiction of NSW
courts.
(c) Clean Slate Clinic provides services on an ‘as is’ and ‘as available’ basis. While all reasonable
efforts are made to deliver safe and effective clinical care, Clean Slate Clinic does not guarantee
specific health outcomes.
(d) The Client acknowledges that telehealth services may be affected by technical failures
outside Clean Slate Clinic’s control, and Clean Slate Clinic is not liable for service disruptions due
to internet failures, software malfunctions, or third-party service interruptions.
(e) To the maximum extent permitted by law, Clean Slate Clinic’s liability for any claim, whether
in contract, tort, or otherwise, is limited to the total amount paid by the Client for services
rendered under this Agreement.
(f) Nothing in this Agreement is intended to limit the Client’s rights under the Australian
Consumer Law. If any provision of this Agreement conflicts with a non-excludable right under
Australian Consumer Law, the conflicting provision shall be read down to the minimum extent
necessary to comply with the law.
(g) Formal notices under this Agreement must be delivered via email to the registered email
address provided by the Client. Notices sent via email will be deemed received 24 hours after
transmission unless a failure notification is received. The Client agrees to keep their contact
details up to date and notify Clean Slate Clinic of any changes.
13. Important Client Acknowledgements and Agreement
(a) The Client acknowledges that the program represents a significant financial commitment.
Before signing, the Client should consider their financial situation and seek independent
advice if needed. By signing, the Client confirms they understand and agree to these terms.
(b)By signing this Agreement, the Client represents and warrants that they [are over 18 years of
age}, they have the full right, power and authority to agree to and be bound by the terms of
this. Agreement, and to fully perform all of their obligations under this Agreement.
(c) By signing this Agreement, the Client also acknowledges and agrees to Clean Slate Clinic’s
Privacy Policy, a copy of which is attached to this Agreement as Schedule 1.
(d)The Client acknowledges that services provided under this Agreement are for their personal
use only. The Client may not assign, transfer, or sublicense their rights under this Agreement
or share Clean Slate Clinic’s program materials with third parties.
(e)If the Client is under guardianship or has an appointed public trustee, the guardian or trustee
must sign this Agreement on behalf of the Client. The guardian or trustee acknowledges they
have the legal authority to enter into this Agreement, and confirms they are acting in the
best interests of the Client. Clean Slate Clinic reserves the right to request documentation
verifying the authority of any guardian or trustee prior to providing services
14. Data & Privacy
The Client acknowledges that Clean Slate Clinic may collect, store, and use personal information
in accordance with its Privacy Policy (Schedule 1). The Client agrees that, in the event of a breach
of this Agreement, Clean Slate Clinic may disclose relevant personal and payment information to
third-party payment processors (such as Stripe) for the purpose of enforcing payment
obligations, addressing disputes, and recovering outstanding amounts. Such disclosures will be
limited to what is strictly necessary to validate transactions, manage chargeback claims, or
resolve financial disputes. Clean Slate Clinic will take reasonable steps to ensure any third party
receiving the Client’s data complies with applicable privacy laws and maintains appropriate data
security standards.